Shipping & Return Policy

You may initiate a return within 14 days from the date of product delivery. Please ensure your request is submitted within this window to be eligible for a refund or exchange.

The product must be in its original, unused, and undamaged condition, with all accompanying packaging, labels, and accessories intact.

To initiate a return, please contact our customer support team via email at support@noblearoma.com or call us at +1-646-926-7532. They will guide you through the return process.

Customers are responsible for the cost of return shipping, except in cases where the return is due to a Noble Aroma error or a product defect.

Once the returned product is received and inspected, Noble Aroma will process the refund. Please allow a reasonable processing time for the refund to be credited to your original payment method.

Please request insurance on your package as we only insure up to a certain amount on each order. This helps protect your purchase during transit.

If products are returned in lesser quantities, we reserve the right to reject the refund or refund accordingly to the loss of value of the returned product.

Enjoy free US shipping on orders of $30 or more, and free international shipping on orders of $250 or more. Standard shipping takes 3–5 business days, while express shipping may arrive within 1–2 business days.