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Contact Us

We'd love to hear from you. Reach out to our team for any questions about our premium oud and agarwood products.

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+1 (646) 926-7532

Our team is ready to assist you with any questions.

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Support@noblearoma.com

We typically respond within 24 hours.

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FREQUENTLY ASKED QUESTIONS

Common Questions

What are the delivery charges?

Delivery charges vary based on your location and the shipping method selected at checkout. We offer standard and express shipping options to ensure your order arrives safely and on time.

How long will delivery take?

Typically, standard shipping takes 3-5 business days, while express shipping may arrive within 1-2 business days. International orders may take 7-14 business days depending on the destination country.

How long do I have to return an order?

You have 30 days from the date of purchase to return your order for a refund or exchange. Items must be in their original condition and packaging. Please contact our support team to initiate a return.

Do you ship internationally?

Yes, we ship to 16+ countries worldwide. You can ship to a different country than where the purchase was made. Please note that additional customs duties or taxes may apply depending on the destination country.

Will I receive the same product that I see in the picture?

Yes, absolutely. All product images are photographs of the actual items we offer. As natural products, there may be minor variations in color and grain, which is a hallmark of authentic agarwood and adds to its uniqueness.

NOBLE AROMA

Discover the World of Oud

Explore our curated collection of premium agarwood chips, Dehn oud oils, and luxury fragrances — each crafted to bring serenity and spirituality into your life.